Return & Refund Policy
You have 14 days from delivery to return unopened, unused products in their original packaging. Email support@surfacemdskin.com first, and we will set everything up.
What's eligible
A return qualifies when both of these are true:
- The products are unopened and unused, in their original packaging.
- You email us within 14 days of the day your order was delivered.
What's not eligible
- Opened or used products.
- Returns requested more than 14 days after delivery.
Once a seal is broken, skincare cannot be restocked safely — so we cannot accept opened products, even if they were only tried once.
How to start a return
- Email support@surfacemdskin.com with your order number and the products you would like to return.
- We will reply with your return authorization and the return address.
- Ship the products back using a trackable service. Return shipping is at your cost.
Please wait for the authorization before shipping anything back — it ensures your return is expected and your refund is not delayed.
Refund timing
Once your return arrives and we have checked it, we refund your original payment method — typically within 10 business days of receiving the return. Original shipping fees are non-refundable, unless the return is the result of our error.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or not what you ordered, email support@surfacemdskin.com within 7 days of delivery with your order number and photos. We will replace the item or refund you in full — including shipping — at no cost to you.
Exchanges
We handle exchanges as a return plus a new order: start a return for the original item, then place a new order for what you would like instead. That way your replacement ships right away rather than waiting on the mail.
Questions
Email support@surfacemdskin.com — we are happy to help.